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Updated: 38 min 21 sec ago

Mac Users, Please do not Install High Sierra Yet

Thu, 09/21/2017 - 10:27

Apple is about to release macOS 10.13, known as “High Sierra.” This is a relatively minor feature upgrade from 10.12 (“Sierra”), but has major under-the-hood upgrades. Here’s what you need to know.

The Bottom Line

(Well, yes, actually this is almost-the-top-line, but I want to catch you before you nod off mid-Tech Tip. And anyway, don’t you like to read the last page of a book first?)

Don’t upgrade to High Sierra right away.

We will sound the all-clear in a few months (well, hopefully), but if somehow you miss it, you can always check in with the IT Help Desk at for our current recommendation.

Hampshire Computers

If you have a Hampshire-owned computer, we are not prepared at this time to support High Sierra for several reasons:

  • High Sierra requires updates to the tools we use to recover files and re-install software on your computer and we do not have these in place—they are not even available yet.
  • We are concerned about stability of the system. There are often bugs in new software, and we have seen some crashes in prerelease versions of the system.
  • Some applications that are in use on campus reportedly no longer work in High Sierra:
    • Final Cut Studio 7 components DVD Studio Pro, Soundtrack Pro, Color, and Cinema Tools.
    • Microsoft Office 2011 (Word, Excel, Powerpoint)
    • Adobe CS5 products

    This is not a complete or final list.

Personal Computers

If you have a personally owned computer and decide to ignore this recommendation, please, please, please, make a complete backup of your computer before you do! This version of macOS makes significant changes to the way that files are stored, which increases the risk of file corruption during install.

New to Hampshire? IT Tips

Thu, 09/07/2017 - 08:23

If you’re new to the Hampshire campus there are a few things we know might trip you up. Here are some of the issues that we typically see problems with at this time of year.

Having Trouble Printing?

As you may have noticed, Hampshire has several wireless networks ; knowing which is appropriate to connect to can help avoid problems accessing services. In order to print or access file servers you must be using either Wallace or Eduroam, or be plugged into the Ethernet. For details on the Eduroam network see .

Smart Phone Not Accessing the Internet on Campus?

If your smart phone seems to lose internet access as soon as you set foot on campus, it may be that it is trying to connect to the Wallace network but hasn’t yet registered with it. You have a choice: choose the Hampguest network instead, or register your phone with Wallace by using its browser to go to . Note that if you choose Hampguest instead of netreg’ing, you may find that it switches back to Wallace on occasion all on its own.

Can’t Log into TheHub?

If you are having trouble logging into TheHub and you’re new to Hampshire, it might be because you haven’t completed the short FERPA (Family Educational Rights and Privacy Act) training video and quiz. To take the quiz go to . If you’re not new to Hampshire we encourage you to take it anyway–and we promise it is quick and painless.

New Email Account not Working?

If you have a new email account but you can’t seem to get your email, did you accept the AUP (Acceptable Use Policy) at While you’re there, change your password to something you will remember, and then set up your security questions.

Want to Forward your Hampshire Email to Another Email Account?

Faculty and students sometimes prefer to receive personal and Hampshire email in one place. If that sounds like you, you can set up forwarding by going to and selecting “Email Settings.” Just make sure that you pay attention to messages telling you that it’s time to change your password–you have to do that once a year–and at that time go back to

Not Sure if an Email Message is a Scam?

When critical announcements are made to the entire campus, they are both posted on the Intranet and emailed to faculty, staff, and/or students directly from the announcement system. You can verify authenticity of these messages by checking You should also know that to change your password or check your email quota we would only ever send you to Just remember that web address and type it into your browser if you ever want to check the status of your account–anywhere else is a scam.

Have a Scam Email You Think You’d Better Share with IT?

Scam emails can be sent to , which will bring them to the attention of the system administrators.

Need IT Help?

The IT Help Desk is staffed M-F from 8:30 a.m.-noon, and 1-4 p.m. If you need immediate assistance give a call to 413.559.5418. For non-emergencies you can email or enter an IT ticket by going to TheHub.

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